A little hello.A lot of heart.
Two homes. A world of questions. We’re here for them. Whether you need a hand or have an idea to share, there’s a place for your message here.
hello@joinvelvet.io
Good conversations start with hello.
From our home to yours, Velvet
Let’s make it a conversation.
A question about your money. An idea for your community. Or just a hello. Tell us what’s on your mind.
Need a hand?
For help with your account or a transfer, choose Customer support in the form. Include your transfer reference if you have one.
Email customer support
Better, together.
Building something for the diaspora? We’d love to hear from community organisations, creators and potential partners.
Let’s talk partnershipsBoth routes reach us at hello@joinvelvet.io
Before you say hello.
A few helpful answers to make getting in touch a piece of cake.
Tell us what happened and the email linked to your Velvet account. For a transfer question, add the transfer reference if you have it. Never include your password or PIN.
You can still reach us using the form above or at hello@joinvelvet.io. Choose Customer support and explain the issue so we can help you with the next step.
Choose Partnerships in the form and tell us about your organisation, your community and what you have in mind. You can also email hello@joinvelvet.io.
Join Velvet today.
No matter where you are. Velvet is your passport to a world of smooth payments. Reliable infrastructure, and sound sleep with your finances.
